Jus Bounce
Bouncy Castles Frequently Asked Questions

How much notice do I need to give for a booking?
You can book anytime. However bookings get very busy, especially during school holidays, so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as we may have availability.

What do I need to supply?
Only an electricity power point, everything else is supplied and included in the hire cost. (If no power point is available, please let us know as a generator can be provided at an additional charge. Contact us for details.)

Do I need to pay a deposit?
Yes, all customers are required to pay a deposit to secure the booking.

Will I be charged if the weather is really bad?
No, bad weather is no one's fault. If the weather is bad we will contact you before your delivery time and give you the option to cancel.

What payments are accepted?
We accept deposit payments via PayPal, Direct Bank Transfer or Cheque. Balance can be paid on delivery in cash.

What do the prices include?
All booking prices includes delivery, set up, inflation and collection of the castle within West Lothian. A small charge may be taken for surrounding areas (please contact us for delivery rates).

How long do I get the Bouncy Castle for?
Hires are generally based on 4 hours, full days or weekend rates, but times and rates can be negotiated based on your requirements.

Do you hire overnight?
Yes, under certain circumstance this can be arranged, please contact us.

How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 30 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire and the location of the castle.

How much space is needed?
You will need to allow a minimum of 2ft wider/higher and 6ft longer than the castle you have selected. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.

Can the castles be used indoor or outdoors?
All our castles can be used indoor or outdoors. We supply sandbags for anchors and all our castles come with safety mats.

What are the age limits of the bouncy castles?
Our castles are made for children 12 years old and under. This is dictated to us by our insurers.

Does JuS Bounce supervise the castles?
No, we do not supervise the Bouncy Castles, you will be required to sign a "Hire Agreement" on delivery stating a responsible adult must supervise at all times. (THIS IS NOT THE CASE FOR CORPORATE EVENTS please contact us for Corporate Events Packages).

Are you insured?
We have full Public Liability Insurance. Unless we are supervising the castle, the insurance does not provide you with any cover for injuries caused by neglect or incorrect supervision of the hirer or for any damage caused to our castles. (This is standard with all hire companies).

When are JuS Bounce available?
Our Services are available 7 days a week all year round including Bank Holidays.

Will I be charged if JuS Bounce is unable to set up the castle?
Mistakes do happen, in which case we may ask for a small delivery fee if the castle is unable to be erected. It is the hirer's responsibility to ensure there is suitable space available for the castle.

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